Privacy Policy

R S PAPAL MARKETING PVT LTD (“we”, “us”, “our”) operates the website www.ladachikulfi.com and the Ladachi Kulfi mobile applications on Android and iOS (together, the “Services”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, our mobile apps, or related customer support.

Please read this carefully. By using the Services, you agree to this Policy. If you do not agree, please do not use the Services.

Contents

1. Who we are

2. Information we collect

3. App permissions

4. How we use information

5. Payments

6. How we share information

7. Cookies and app storage

8. How long we keep data

9. Data security

10. Your rights and account deletion

11. Children’s privacy

12. Storage and transfers

13. Changes to this policy

14. Contact and grievance officer

1. Who we are

The Services are provided by R S PAPAL MARKETING PVT LTD. We operate India’s Ladachi Kulfi outlets and related online ordering through our website and mobile apps. This is a single combined policy for: the website at www.ladachikulfi.com; the Ladachi Kulfi customer app on Google Play (Android); and the Ladachi Kulfi customer app on the Apple App Store (iOS), when listed.Registered office address: as published on www.ladachikulfi.com (to be confirmed by the company before going live, if not already shown on the Contact page).

2. Information we collect

We collect personal information depending on how you use the Services. We do not sell your personal information.

2.1 Information you provide Contact details: name, email address, mobile number, and delivery address Mobile number and one-time password (OTP) to create or log in to your app account Order details: items ordered, billing and delivery information, and payment method (cash on delivery or online payment) Society or building, landmark, pincode, and a map location pin for delivery Customer support messages, and photos or files you attach to a help request Referral codes you share or apply, wallet or store-credit activity, and product favourites Feedback, ratings, and other information you choose to send us

2.2 Information we collect automatically Device and browser details (for example IP address, device type, operating system, and app version) A unique install identifier stored on your device, so we can recognise the app installation A push-notification identifier so we can send order and account alerts Website usage data (pages visited, time spent) when you use the Site Approximate or precise location, if you allow location permission, to help set a delivery pin and check whether we deliver to your area Log, crash, and error information to keep the Services secure and working

2.3 Information from service providers Payment confirmation and transaction references from our payment partner Delivery and franchise partners, where needed to fulfil an order SMS / OTP providers, to send login codes to your mobile number

3. App permissions

(Android and iOS) The mobile apps may ask for the permissions below. You can allow or refuse them in your phone settings. If you refuse, some features will not work, but you can still use other parts of the app.Permission Why we ask Location (precise) Camera and photos Microphone Notifications To place or update your delivery address on the map and to check whether your area is serviceable. We do not sell your location. We do not use location for third-party advertising in the current apps. Only when you attach an image to a support request (for example a photo of an order issue). We do not access your camera or gallery in the background. Only when you use voice search. Speech is converted into a search query. We do not keep a library of your voice recordings for marketing. To send order status and service messages. You can turn these off in system settings. On live order tracking, the app may show the delivery partner’s location so you can follow your order. That is operational tracking for fulfilment, not a record we use for advertising.

4. How we use your information

We may use your personal information for the following purposes: To provide services: processing orders, managing accounts, checking serviceability, completing delivery, and offering customer support To operate the apps: keeping you logged in, sending order updates, and recognising your device for security and support For marketing: sending promotional messages, newsletters, or offers, based on your consent or our legitimate interests. You can opt out of promotional messages. The current mobile apps do not show third-party advertisements For security: detecting and preventing fraud, abuse, or unauthorised activity For improvement: enhancing our website, apps, and services based on feedback and usage For legal reasons: to comply with applicable law, tax, and accounting requirements

5. Payments

If you pay online, payment is processed by our payment partner Razorpay. Card, UPI, and wallet details are collected on Razorpay’s secure checkout. We receive confirmation of payment (such as payment status and a transaction reference). We do not store your full card number on our servers. Razorpay’s own privacy policy also applies to data they process. Cash on delivery does not require card details.

6. How we share your information

We share personal information only as needed to run the Services: Franchise and delivery partners: name, phone, address, and order details so your order can be prepared and delivered Razorpay: to process online payments and refunds Google: Google Maps for address pinning; Firebase Cloud Messaging for push notifications on Android and iOS SMS / OTP providers: to send login OTPs to your mobile number IT and hosting providers: to operate our servers and the app backend Business partners: for joint promotions or partnerships, where applicable and lawful Legal purposes: to comply with legal obligations, or in connection with a merger, acquisition, or similar business transaction We do not sell your personal information.

7. Cookies and app storage

Our website may use cookies and similar technologies to run the Site and improve your experience. You can manage cookie settings in your browser. Disabling cookies may affect how the website works. The mobile apps do not use browser cookies. They store a login session and a device identifier on your device so you stay logged in and can receive order updates. You can clear app data or uninstall the app to remove this local storage.

8. How long we keep data

We retain personal information only as long as needed for the purposes in this Policy, or as required by law. As a guide: Account (mobile number and profile): while the account is active, and for a short period after deletion or last use (for example 30 days), unless law requires longer Orders and invoices: as required under tax and accounting rules. Exact years follow the company’s accounts policy Support tickets and photos: until the ticket is closed, then a limited archive period (for example 12 months) Device ID and notification token: while the app is installed and the account is active; removed or disconnected on logout, uninstall, or account deletion as technically possible We may keep limited records after deletion where we must do so for law, dispute, or fraud prevention (for example completed orders).

9. Data security

We take reasonable steps to protect your personal information. However, no system is completely secure. Please keep your device and OTP confidential. We are not responsible for unauthorised access that results from sharing your OTP or device with others.

10. Your rights and account deletion

You may have certain rights over your personal data, including: accessing or obtaining a copy of your data requesting data deletion or correction restricting data use or withdrawing consent (for example location or notifications) To exercise these rights, write to ecom@papalgroup.com or call 18002103696. To delete your Ladachi Kulfi app account, use Delete account in the app profile when that option is available, or email ecom@papalgroup.com stating the registered mobile number. We will delete or anonymise account data except records we must keep for law, fraud prevention, or completed orders.

11. Children’s privacy

The Services are intended for users aged 18 years and above. We do not knowingly collect personal information from children. If you believe a child has used the Services or provided personal information, contact us and we will delete it.

12. Storage and transfers

We primarily offer the Services in India. Your information may be stored on servers in India. Some processors we use (including Google and Razorpay) may process or store information on infrastructure outside India. Where that happens, we take steps consistent with applicable law, including the Digital Personal Data Protection Act, 2023. For users outside India, including the European Economic Area where those laws apply, we adhere to applicable data protection requirements when transferring information.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we do, the updated version will be posted at https://www.ladachikulfi.com/privacy-policy, with a new “Last updated” date. Material changes may also be notified in the apps where practical. Please review this page periodically.

14. Contact and grievance officer

If you have questions about this Privacy Policy, or a complaint about how we handle personal data, please contact us.

Customer/privacy contact

R S PAPAL MARKETING PVT LTD

Phone: 18002103696

Email: ecom@papalgroup.com

Website: www.ladachikulfi.com

Grievance officer

R S PAPAL MARKETING PVT LTD

Email: ecom@papalgroup.com

Phone: 18002103696

Postal address: Lake Breeze, Sr. No.50/3, Office No.101, Varkhade Nagar, Gunjan Road, Katraj,
Pune, Maharashtra - 411046, IN